Privacy Policy

1. Introduction

Vorzi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning business management platform.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

• Account information (name, email, password)
• Business information (company name, address, phone)
• Client data you enter into the system
• Job and scheduling information
• Payment and billing information
• Communications with our support team

3.2 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (features used, time spent)
• Cookies and similar tracking technologies

3.3 Location Data

With your consent, we may collect precise GPS location data for route optimization and job tracking features. You can disable this in your device settings.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Improving our services, security, fraud prevention
• Legal Obligations: Compliance with tax, accounting, and legal requirements
• Consent: Marketing communications, cookies (where required)

5. How We Use Your Information

• Provide and maintain our services
• Process transactions and send invoices
• Send service-related notifications
• Provide customer support
• Analyze usage to improve our platform
• Detect and prevent fraud or security issues
• Comply with legal obligations

6. Data Sharing and Transfers

We may share your data with:

• Service Providers: Firebase (Google), Stripe, Resend for email
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with merger or acquisition

International Transfers: Some of our service providers are based outside the EU. We ensure appropriate safeguards (Standard Contractual Clauses) are in place for such transfers.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 7 years for legal, tax, and accounting purposes.

8. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@vorzi.app.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security assessments.

10. Cookies

We use cookies and similar technologies. For detailed information, please see our Cookie Policy.

11. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform.

13. Complaints

If you have concerns about our data practices, you have the right to lodge a complaint with your local data protection authority.